At QCart, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free refund and returns policy.

Returns Eligibility:

• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Perfumes that have been opened or used cannot be returned due.

Return Process:

• To initiate a return, please contact our customer service team within 14 days of receiving your order. You can reach us via email at contact@qcart.qa or by at phone 0097450517143 .
• Please provide your order number and the reason for the return when contacting us. Our customer service team will guide you through the return process and provide you with further instructions.

Refund Process:

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 – 15 business days .

Return Shipping:

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Exchanges:

• If you would like to exchange an item for a different size, color, or product, please contact our customer service team to arrange the exchange. We will do our best to accommodate your request, subject to availability.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue and provide a replacement or refund as necessary.

Contact Us:

If you have any questions about our Refund & Returns Policy, or if you would like to initiate a return or exchange, please contact us at:

Email: contact@qcart.qa

Phone: 0097450517143 

We are committed to providing exceptional customer service and ensuring a seamless shopping experience for all our customers.